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ACNE FAQ’S

Everything you need to know to clear pimples and acne, here we've answered all your FAQ's 

This is because most acne products contain the "2 Common Nasties" - Benzoyl Peroxide and Salicylic Acid. When our skin is in breakout mode, the products people often turn to actually strip the skin, leaving it dry and sensitive. This sends the oil glands into overdrive, leaving the skin increasingly oily and even more likely to breakout! The longer you continue in this cycle, the more inflamed and sensitive your skin becomes.

Our range is based on new technology, unique to real-u, that works in reverse to help clear, control and heal problem skin. Our 3-Step Program works to calm your skin with a gentle formula that works with your skin not against it.

Everyone’s skin responds differently and although real-u delivers great results for most Beauties, it is not something we guarantee will work the same for every skin.
To see real-u results click here.

Our 2 serums are formulated differently to suit different skin types. It's not a "get the stronger one... get faster results" kind of thing. And it's important to choose the serum most suited to your skin. Our green Control Serum is suitable for most Beauties, as it clears and prevents breakouts while rebuilding the health of your skin. Our red Control+ Serum is only suitable for very stubborn, very persistent and very problematic skin conditions. Both CONTROL Acne Serums are gentle on skin, but tough on pimples. Find out which Serum will suit your skin best here. If you need further help deciding send a pic of your skin to askebony@real-u.com and Ebony will be happy to advise you further.

Our products are based on our 3-Step Program.
Step 1: CLEANSE Gentle Foaming Wash 
Step 2: CONTROL Acne Serum
Step 3: HYDRATE Lite Moisturiser 
You can accessorise this skincare team with our real-u Spot Treatment.
Watch this 'How To Video' to get the best out of your real-u 3-Step Program.

We have created a 'REVIEWS' page to help you decide which CONTROL Serum would suit you best based on others results and which Serum they have used found here. If you would like further help deciding which Serum would suit your skin, send a skin pic to askebony@real-u.com and Ebony will be happy to advice you further.

Every skin is different and responds differently, for some Beauties it can take days/weeks to see results, for others, it can take longer and it really does depend on what your skin had been through before starting with real-u.

Approximately 2-3 months.

We love to see people who are passionate about what they’re putting on their skin – because we are too! All our ingredient listings can be found on our products page.

2 x daily!! Morning and night Beauties and remember it’s not 'Beauty Sleep' if you leave your makeup on. Watch this 'How To Video' to get the best out of your real-u 3-Step Program.

Yes! real-u is the perfect base for makeup application.

Our products are designed for the face, but yes many people use them on other areas of the body where they have breakouts. The CONTROL+ Serum is more suited to the skin on the body as the cells turn over at a much slower rate. Persistence is the key.

We don’t guarantee results as every skin is different and responds differently. real-u has been very effective for most people. There are many factors that can contribute to problem skin and in some cases a topical treatment struggles against internal imbalances.

We have ‘Travel Packs’ that are available periodically throughout the year.

Yes, real-u is available in selected Priceline, Unichem and Life Pharamacies as well as online. Find your nearest store here.

Our 3-Step Program works best when used together as each step compliments the other.  More about our 3-Step Program.

No! Animals are way too cute and cuddly. real-u products are not tested on animals.

Some of our products contain an active form of Vitamin A which is great for softening your skin, however there is an active debate on its suitability for use while pregnant & breastfeeding. We always suggest expecting Beauties & breastfeeding Mummies let their GP be their guide before using any new skincare products.

Fitness powders can play havoc with your hormones and cause breakouts.

Internally, the chin/jaw line is in our ‘hormone zone’ so it's quite common for girls in particular, to be prone to breakouts at various stages in our cycles. An important thing to remember is that sugar and dairy foods can result in a spike in pimple-causing hormones. Everybody reacts differently to different things and sometimes it can take a while to work out your individual triggers. Our products help to take care of your skin topically from the outside.

Anything that influences or alters your hormones can wreak havoc on your skin. At this stage, it is common for your hormones to go through an overactive period before they resettle – taking your skin along for the ride. Tough it out through this phase and stick to your skincare routine 2 x daily.

Peels - Be careful, peels sometimes create more problems.  It feels nice for a few days, then your skin ends up worse – which can result in your skin producing more oil and more skin cells, as the peel is designed to train your skin cells to turn over faster and strip the oils from your skin.

Micro-  can be ok, but in my experience, it doesn’t do that much for acne prone skin.

Lasers - be careful when using lasers as they can make your skin sensitive and more prone to pigmentation in the long run.

1. Exfoliant - some skin, especially problem skin can benefit from a gentle exfoliation each day. Do this with  your real-u  FACE CLOTH – using small circular movements when removing our CLEANSE Gentle Foaming Wash helps keep problem skin more stable.

2. Toner - if you have a favourite toner you can use it after ‘Step 1’ CLEANSE, however our range is designed as a 3-Step Program that work best when used together as a set, so additional products are not necessary.  If the toner is oil based, it is best not to use it.

As our products don’t contain the harsh acids that are usually responsible for opening your skin to sun exposure you don’t need to take extra precautions, however l always recommend using your sunscreen when you are in the sun.

It is really a try and see scenario, your skin will soon tell you if it’s not happy with a foundation. Mineral powder foundations are good for breakout prone skin as they allow your skin to breath and heal. We always prefer makeup free skin!

Yes, technically you can use anti-ageing products with our products.  Healthy skin always looks good no matter what your age.

real-u works on controlling breakouts but also on repairing, calming and rebuilding the health of your skin. Our Control Serum & Hydrate work on creating healthy, calm, plump cells that make your skin feel and appear smoother.  Also having a more even tone skin makes your skin appear younger. But the biggest effect is the reduction of pore size as smoother skin reflects light better, giving you a more youthful appearance.

Just be aware that some anti-ageing products can be irritating on skin. l recommend staying away from the stripping ingredients as it goes against the effects of real-u and can cause an increase in oil production and sensitivity in your skin. Listen to your skin, it will tell you.

When starting on a new skincare range a very small percentage of skins go through an initial detox to clear any underlying issues. While your skin is purging and readjusting stick to your routine 2 x daily. Don’t panic, it usually clears up quickly. 

These “2 Common Nasties” are antiquated technology and are surprisingly still found in most acne products. It's these nasty chemicals you won’t find hiding in real-u products that set us apart from the rest. Our revolutionary breakthrough technology (only found in real-u) works with your skin not against it - to help clear and control breakouts while supporting your skin's natural function. Our Australian made formula is one of a kind!

WILL REAL-U HELP WITH

With combination skin you can treat your skin all over or in zoned areas. If you only have breakouts in one particular area apply our CONTROL Serum to the breakout/oily zone only.

While it's impossible to say how each individual skin will react to any given product, most of our users with sensitive skin are loving real-u. Our unique hypoallergenic products work with your skin to support your skin's natural function.

Our range is more suited to oily, breakout prone skin, so you may need a more nourishing moisturiser at night. However if you have dry, but breakout prone skin (which can be typical especially if you have been using harsh acne products that dry out your skin), then real-u helps to balance your skin.

Blackheads are very stubborn in nature & often take the longest to see results. #skintip: apply our Spot Treatment to the affected area before your Control Serum for that extra kick and reapply 3-4 x daily. Some blackheads need to be extracted by a skincare professional.

Cystic acne can be tricky to treat topically as sometimes it doesn’t come up to the surface of your skin. However as our products help reduce inflammation & calm the skin, most people usually find it's a lot more comfortable, less irritated and heals faster. 
It's not something we guarantee as every skin reacts differently, but many of our users have had great results.

Dark circles are usually genetic and hard to treat.  It relates to your kidney area, make sure you drink enough water but not too much.  Also massage your under eye area from the inner corner outwards when you do your skincare routine.  And sleep!

Our products are best suited to oily, breakout prone skin.

We don't claim that our products improve older acne scars, however we have had many of our users say they noticed an improvement in their scarring. But if the scarring you are referring to are the red marks after the pimple clears, this is simply your skin healing, as real-u products are packed with antioxidants (and a little bit of magic) they can help to heal these marks faster.
#skintip: massage these marked areas especially when cleansing to promote healing.

I know blind pimples can be very tender, our Spot Treatment is your best friend here. Be gentle!

People with oily skin have a tendency to have more noticeable pores. Our products work on controlling the oils on your skin, giving the appearance of reduced pores.

Often the pigmentation marks left after the pimples are long gone are more annoying than the pimples themselves. 
We don't guarantee that our products improve pigmentation but many of our users noticed that these pigmentation marks heal faster as real-u products help to calm and heal your skin (healthy skin heals faster). #skintip: massage your real-u products into these marks to promote healing.

Milia are very stubborn little beasts and often require a dermatologist to carefully extract them for you. However, we’ve had many of our users notice an improvement in their Milia as their skin becomes healthier. A little extra tip is to have foods rich in Vit. C, as this can help too.

Our products are best suited to oily, breakout prone skin.

SHIPPING, PAYMENTS AND REFUNDS

real-u accepts payments from PayPal, afterpay (Aus only) and all major credit cards including Visa, Mastercard and American Express. See our terms and conditions here. For all billing and payment enquiries please contact us at contact@real-u.com.

Within Australia, products are dispatched within 1-2 business days of the order being placed. We send all our parcels with Australia Post, please allow 5-7 days for express post and 7-10 days for standard shipping, but we usually find they land on your doorstep sooner. If you haven’t seen the postie, please check at your local post office. We will send you an email about tracking your shipment once your products are on their way. More info found here real-u shipping info

Please contact us at contact@real-u.com to organise for a re-shipping fee to be paid.  We will get your order out to you as soon as possible.

Please send your order number, full name and correct postal address to contact@real-u.com ASAP!

Please contact us at contact@real-u.com and we can give you the tracking information for your parcel.  When you are ready to re-order your products, please create a new account with the correct email address.

We accept payment through credit card, PayPal and AfterPay.

If your order has already already been dispatched we are unable to cancel your order.

Due to health and safety regulations we are unable to offer refunds on opened or used products. Read our returns and refund policy here.

GIFT CARDS

They are like a regular gift cards but better as they are delivered straight to your inbox ready to be immediately forwarded to your lucky someone.

You can redeem your e-gift card right here on this very website. Simply add your favourite products to your cart, then when you’re ready to checkout you can choose to pay with your e-Gift Card, or a credit card, or even a combination of both.

When you purchase an e-gift card you will instantly receive said the e-gift card via email, you can then forward it on to the lucky recipient with a personal message from you.

Instantly! They are sent straight to your email address, ready to be gifted. Which means you can pretend you didn’t forget to get a gift. 

Unfortunately we are unable to offer refunds on e-gift cards once they have been purchased. However, if you have any issues with a product you have bought using your e-gift cards, please view our Returns and Refund policy here.

e-gift cards last 36 months from the date of purchase.

Yes, you don’t have to have the exact amount on your e-gift card, you can make a part payment with your e-gift cards and a credit card in one transaction.

E-gift cards are only available from our Australian website and are only available in AUD.

Yes, you can! Simply select the amount you wish and add it to cart.

No, you will only be charged the amount allocated to the e-gift card and because they are delivered straight to your email address there are no shipping fees!

Yes you can! And why not you deserve it!

Yes, you’ll receive 1 point for every $1 spent (it’s one of the perks for yourself, bonus!)

 
How to use our 3-Step Program

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