Shipping Information

real-u Shipping Info

 DISPATCH
Operating as normal and as smoothly as ever, orders are being dispatched daily!

AUSTRALIAN SHIPPING
There is currently no official delays on normal shipping, however due to the increase in online orders across Australia you may experience slight delays on both normal and express shipping in certain areas.

INTERNATIONAL SHIPPING
The impact to international logistics is causing large delivery holdups and delays. We have temporarily suspended shipping to many countries due to the massive increase in shipping cost at this time. We apologise for any inconvenience and look forward to getting your skincare to you once shipping is more cost effective for you. We are currently still shipping to America and New Zealand. Be assured we are working closely with our partner shipping company to move items as quickly as possible.

DESPERATE FOR REAL-U?
Due to COVID-19 extra high shipping surcharges we have temporarily suspended shipping to many countries. For order inquiries outside of Australia, New Zealand and the United States, please email [email protected] for a quote.

Within Australia

Shipping costs are usually based on how much you buy and where you live, but we’ve simplified our Australian Shipping Rates to make it easier for you, no matter where you are in Australia. 

Also when you order $50 or more of real-u products, you get FREE shipping!

No. of products Cost
1-4 $8
5 or more FREE

Delivery Times
Within Australia: Products are dispatched within 1-2 business days of the order being placed.  We send all our parcels with Australia Post, please allow 5-7 days for express post and 7-10 days for standard shipping, but we usually find they land on your doorstep sooner.  If you haven’t seen the postie, please check at your local post office.  We will send you an email about tracking your shipment once your products are on their way.

International Shipping

Prices
All prices shown on real-u’s website are in Australian dollars (A$) and all international orders are charged in Australian Dollars (A$).

Delivery Charges
International shipping depends on the number of products purchased and the countries to which they are being shipped. This cost is displayed in Australian dollars (A$) on the Shopping Cart page once you have selected the Country for delivery.

Delivery Times
International: Products are dispatched within 1-2 business days of the order being placed, please allow between 7 to 21 business days for your parcel to arrive.  We will send you an email about tracking your shipment once your products are on their way.
Please note that international shipments can be subject to various delays that are outside of our control (such as carrier or shipping delays, weather, customs, etc.). 

Customs, Duties and Import Taxes
For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer, and we have no control over what they may be.  
Due to customs requirements we cannot deliver to PO boxes overseas, so we will require either a business or private street address.