Your questions answered…

Can real-u help my skin? I’ve tried so many products and it never works for me.
This is because most acne products have the same "2 Common Nasties" (Benzoyl Peroxide and Salicylic Acid).
When our skin is in breakout mode, the products that we turn to end up stripping our skin. This then causes our skin to become dry and sensitive, which sends your oil glands into overdrive - you then notice your skin becomes increasingly oily and more likely to breakout – as this cycle continues it causes your skin to become more red, inflamed and sensitive. 
So the bottom line is as you are trying to fix your skin, you’re just making it worse.

Our range is based on new technology unique to real-u that works in reverse to help clear, control and heal problem skin. 
Our 3-Step Program works on calming your skin with our gentle, non stripping products, that work with your skin not against it.

Every skin is different and responds differently and although real-u delivers great results for most Beauties, it is not something we guarantee will work the same for every skin.  For this reason we have ‘Travel Packs’ available which are a great way to try real-u first to see how your skin responds.
Found here.  
To see real-u results click here.

Difference between Control and Control+ Serum
Our green Control Serum is suitable for most beauties, as it clears and prevents breakouts while rebuilding the health of your skin. Our red Control+ Serum is only suitable for very stubborn, very persistent and very problematic skin conditions.
Both are gentle on your skin but tough on oiliness and pimples.
To find out which Serum will suit your skin best, click here.

How do l use real-u products?
Our products are based on our 3-Step Program.
Step 1: CLEANSE Gentle Foaming Wash💙 - Add a little water to make a foamy lather, cleanse your skin and wash off with a clean, fresh face cloth.   (Cleanse twice if you are wearing makeup.)

Step 2: CONTROL Serum💚- Apply a pea size amount all over as a serum and leave on your skin.

Step 3: HYDRATE Lite Moisturiser 💜 - Apply a pea sized amount all over and leave on your skin.
Let the 2 products work their magic together!

2 x daily!!

You can accessorise this skincare team with our real-u Spot Treatment.

We have a great video on our "FAQ" page which shows you how to best use our products & gives you loads of skin tips and tricks.

Which Control serum should I use?
We have a great results page which helps you choose which Control serum will be best suited to your skin based on others results, found here.
Also if you send me a pic of your skin I would be happy to advise which serum would best suit your skin.

How many times a day should I do my skin routine?

2 x daily!!  Morning and night, remember it’s not beauty sleep if you leave your makeup on.

Can l apply makeup after my 3-Step Program?
Yes, our Control Serum & Hydrate are the perfect base for makeup application.

Do you have samples?
We have ‘Travel Packs’ available for you to try, to see how real-u is going to work for your skin.
Found here:

Are real-u products sold in stores?
real-u products are available exclusively here, so you're in the right place.

Are real-u products tested on animals?
No, animals are way too cute and cuddly. real-u products are not tested on animals and contain no animal ingredients.  Our products are hypoallergenic and vegan.

Are your products safe to use whilst pregnant & breastfeeding?
Some of our products contain an active form of Vit A which is great for softening your skin, however there is an active debate on the appropriateness of using this while pregnant & breastfeeding.  We always suggest expecting Beauties & breastfeeding Beauties let their GP be their guide before using any new skincare products.

How long does it take to clear my skin?
Every skin is different and therefore responds differently. Some people start seeing results within days/ weeks, others it can be longer. Be patient with your skin as stress can be a trigger for breakouts. Being calm is a super power!

Will real-u help with acne scarring?
We don't claim that our products improve older acne scars, however we have had many of our users say they noticed an improvement in their scarring. But if the scarring you are referring to are the red marks after the pimple clears, this is simply your skin healing, as real-u products are packed with antioxidants (and a little bit of magic) they can help to heal these marks faster.
#skintip: massage these marked areas especially when cleansing to promote healing.

Will real-u help my pigmentation marks left from pimples?

Often the pigmentation marks left after the pimples are long gone are more annoying than the pimples themselves. 
We don't guarantee that our products improve pigmentation but many of our users noticed that these pigmentation marks heal faster as real-u products help to calm and heal your skin (healthy skin heals faster). #skintip: massage your real-u products into these marks to promote healing.

Why doesn’t real-u products contain Benzoyl Peroxide and Salicylic Acid?
These are commonly known as the “2 nasties” used in most acne products. Benzoyl peroxide & Salicylic acid are used to burn and strip oils, skin cells and bacteria from your skin - this causes your skin to become dry and sensitive and can send your oil glands into overdrive. This cycle continues causing your skin to become more oily, red & inflamed. So the bottom line is as you are trying to fix your skin, you're just makes it worse.  
real-u works in reverse.
Our new technology works with your skin to help clear and control breakouts and control the oils on your skin. That’s the real-u difference.

real-u is in a unique situation where we no longer have to suffer the side effects to help clear and control acne.

My skin is getting worse since I started with real-u?
It sounds like you’re having an initial detox – this is a good thing for your skin. Sometimes your skin needs to go through a little detox depending on what is under the skin, don’t panic, it usually clears up quickly. Just stick to your routine 2 x daily.

Here are a few skin tips to compliment your skincare routine. 
1. Always use a damp, clean, fresh face cloth to remove your cleanser.
2. Always cleanse twice when you wear makeup - 1 for makeup, 1 for your skin! 
3. Change your pillow case each night. 
4. Try not to touch your face. 
5. Try to eat healthy as sugary, fatty and dairy foods can contribute to breakouts. 
6. Keep your phone clean.
7. Remember, being calm is a super power for your skin.

l have combination skin can I use real-u products?
With combination skin you can treat your skin all over or in zoned areas.  If you only have breakouts in one particular area and the rest of your skin is quite dry, try applying our Control Serum to the breakout/oily zone only.  However, many of our users have found the Control Serum helps to nourish their dry skin.  Your skin will soon tell you.

I have sensitive skin can I use real-u products?

As our products don’t contain the "2 Common Nasties" found in most acne products they are great to use on sensitive skin. It is impossible to say how your skin will react with any given product, however as our products are hypoallergenic it has proved to be very effective with any given skin including sensitive skin.

You may find the best option for you is to try our ‘Travel Pack’ to see how your skin likes real-u first.

I have dry skin is real-u suited to me?
Our range is more suited to oily, breakout prone skin, so you may need a more nourishing moisturiser at night. However if you have dry, but breakout prone skin (which can be typical especially if you have been using harsh acne products that dry out your skin), then real-u can help balance your skin.

Does real-u help with blackheads?
Blackheads are very stubborn in nature & often take the longest to see results. #skintip: apply our Spot Treatment to the affected area before your Control Serum for that extra kick and reapply 3-4 x daily. Some blackheads need to be extracted by a skincare professional.

Will real-u help cystic acne?
Cystic acne can be very hard to work on as sometimes it doesn’t come up to the surface of your skin, so it can be tricky to treat topically. However as our products help reduce inflammation & calm the skin most people usually find it is a lot more comfortable, less irritated and heals faster. 
It is not something we guarantee as every skin reacts differently, but many of our users have had great results, seen here.

I have dark circles under my eyes?

Dark circles are usually genetic and hard to treat.  It relates to your kidney area, make sure you drink enough water but not too much.  Also massage your under eye area from the inner corner outwards when you do your skincare routine.  And sleep!

Will real-u help with my eczema?

We have had a lot of feedback from many of our users that have had great results with sensitive skin. We don’t claim that our product will help with eczema, but many users say that it does.  Sensitive skin is so reactive so you may wish to try our ‘Travel Pack’ first to see how your skin will respond. Found here.

Why do l get breakouts on my jaw line?

Internally, the chin/jaw line is in our ‘hormone zone’ and it's quite typical for us girls to be prone to breakouts as we go through the various stages in our cycles. An important thing to remember is sugar and dairy foods can result in your pimple-causing hormones to spike. Everybody reacts differently to different things and sometimes it can take a while to work out your individual triggers. Our products help to take care of your skin topically from the outside.

Will real-u help with Milia?
Milia are very stubborn little beasts and often require a dermatologist to carefully extract them for you. However, we’ve had many of our users notice an improvement in their Milia as their skin becomes healthier. Exfoliating your skin regularly can also help, but it is hard for me to say how yours will go. Stick to your skincare routine 2 x daily and a little extra tip is to have foods rich in Vit. C, as this can help too.

Will real-u help my Rosacea?
We have had a lot of feedback from many of our users that have had great results with sensitive skin.  We don’t claim that our product will help with rosacea, but many users say that it does.  Sensitive skin is so reactive so you may wish to try our ‘Travel Pack’ first to see how your skin will respond. Found here.
As our products are hypoallergenic and don’t contain the "2 Common Nasties" found in most acne products they are great to use on sensitive skin.

l have just stopped using the pill and my skin is breaking out?

Anything that plays havoc with your hormones can play havoc with your skin. During this stage it is common that your hormones can go through an overactive period before they resettle – taking your skin for the ride. Tough it out through this phase and stick to your skincare routine 2 x daily.

Can I use real-u on other areas of the body?

Our products are designed for the face, but yes many people choose to use them on other areas of the body where they have breakouts. It is important to remember that the skin on the body is much slower to react as the cells turn over at a much slower rate so often persistence is the key. The Control+ (red serum) is more suited to the skin on the body.

Can l include an exfoliant or toner into my real-u skincare routine?
Exfoliant - some skins, especially problem skin, benefit from a gentle exfoliation each day. I do this with my face cloth – using circular movements when removing the Cleanser from my skin (it works a treat), and it helps to keep your skin more stable.

Toner - if you have a favourite toner you can use it after ‘Step 1’ (Cleanse), however our range is designed so that is not necessary.  Also, if the toner has an oil base, it is best not to use it.

Can you recommend a good foundation?

It is really a try and see scenario, your skin will soon tell you if it’s not happy with a foundation. But mineral powder foundations are good for breakout prone skin as they allow your skin to breath and heal, however every skin is different and reacts differently.

#skintip: always cleanse twice when wearing makeup… it’s not ‘Beauty Sleep’ if you leave your makeup on!

Can my Fitness powders be causing me to break out?
Fitness powders can play havoc with your hormones and cause breakouts.

I only bought 2 of the 3 products, is this ok?
Our 3 products work best together as each step compliments the other, to understand more about our 3-Step Program watch our video.

Do you have an ingredients list?
We love to see people who are passionate about what they’re putting on their skin – because we are too!  All our ingredient listings can be found on our products page.
real-u products are hypoallergenic, vegan and contain no animal products.

Micro, Peels, and real-u…

Peels - Be careful, peels sometimes create more problems.  It feels nice for a few days, then your skin ends up worse – which can result in your skin producing more oil and more skin cells, as the peel is designed to train your skin cells to turn over faster and strip the oils from your skin.

Micro-  can be ok, but in my experience, it doesn’t do that much for acne prone skin.

Lasers - be careful when using lasers as they can make your skin sensitive and more prone to pigmentation in the long run.

l have blind pimples that hurt so much - which product would help?
I know blind pimples can be very tender, Spot Treatment is your best friend here.  Be gentle!

Can I use anti-ageing products with real-u products?
Yes, technically you can use anti-ageing products with our products.  Healthy skin always looks good no matter what your age.

real-u works on controlling breakouts but also on repairing, calming and rebuilding the health of your skin. Our Control Serum & Hydrate work on creating healthy, calm, plump cells that make your skin feel and appear smoother.  Also having a more even tone skin makes your skin appear younger. But the biggest effect is the reduction of pore size as smoother skin reflects light better, giving you a more youthful appearance.

Just be aware that some anti-ageing products can be irritating on skin. l recommend staying away from the stripping ingredients as it goes against the effects of real-u and can cause an increase in oil production and sensitivity in your skin. Listen to your skin, it will tell you.

Do you offer refunds?

Due to health and safety regulations we are unable to offer refunds on opened or used products.  If you are not sure how real-u is going to work for you, you can try one of our ‘Travel Packs’ to see how your skin responds first. Found here.

I entered in the wrong address - what now?

Please contact us ASAP with your order number, full name, correct postal address and email address.

I gave the wrong email address - what now?

Please contact us and we can give you the tracking information for your parcel.  When you are ready to re-order your products, please create a new account with the correct email address.

How can I pay for my products?

We accept payment through credit card, PayPal and AfterPay.

I’ve changed my mind and wish to cancel my order?

If your order has already left our premises we are unable to cancel your order.

I forgot to collect my parcel and it has been returned to sender - what now?

Please contact us to organise for a re-shipping fee to be paid.  We will get your order out to you as soon as possible.

Do you guarantee results?

We don’t guarantee results as every skin is different and responds differently. real-u has been very effective for most people. There are many factors that can contribute to problem skin and in some cases a topical treatment struggles against internal imbalances.

For this reason, we have made available ‘Travel Packs’ for you to try first to see how your skin likes real-u. Found here.

See real-u results here.

Do your products help with pore size?

It’s one of my favourite effects.  People with oily skin have a tendency to have more noticeable pores, especially in cases where the pores have become blocked (blackheads often result). Our products work on controlling the oils on your skin, giving the appearance of reduced pores.

How long will the products last for?

Thanks for getting in touch. Generally when using the products 2 x daily (pea size amount) the 100ml Control Serum and Hydrate will last approximately 3-4 months, you may go through the Cleanse a little quicker.

Do l need to take extra precautions in the sun whilst using real-u?
As our products don’t contain the harsh acids that are usually responsible for opening your skin to sun exposure you don’t need to take extra precautions, however l always recommend using your sunscreen when you are in the sun.

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